The client journey

Our financial expertise combined with care and clarity makes the planning process a walk in the park for you. Sit back and enjoy the ride…

Step 1

Getting to know you

Our journey together starts with a session designed to gain a clear understanding of where you are currently and where you’d like to be heading. We’ll ask some of life’s big questions, finding out what you want to achieve and when you’d like to do it.

It’s all part of our holistic financial advice process, whereby we get to know you on a deeper level and take into consideration your life goals and personal circumstances.

Justin could not have been more accommodating and helpful and gave us clear advice on where our best investment options were

Fred & Cathy, Morden

Step 2

Fact finding

So that we can provide the best possible service, we’ll set out to gain as much information about your current financial circumstances as possible. This will include basic questions regarding you, your family, health, pensions, and liabilities – you get the idea! The more information we have, the better.

What we need at the end of this stage is to have a solid understanding of where you are personally and financially. Once we have all this, we can start on your plan.

Step 3

Creating your plan

Now that we know all there is to know about your life, we can go about creating a bespoke plan which will address your needs and goals. Every situation is unique, so there’s no one-size-fits-all approach to financial advice.

Our team of independent financial advisers use cashflow modelling and take the time to carefully find a solution that caters to you while taking into consideration your attitude to risk.

We value the regular reviews and know that he is happy for us to get in touch at any time with questions or to talk through changes in our requirements.

Bruce & Helen, Gloucestershire

Step 4

Presenting your plan

Once we’re happy with the plan we’ve created, we’ll meet again to present it to you. This is the stage where everything starts coming together and you can finally visualise how your journey is going to look.

We’ll demonstrate various different outcomes so you can feel confident that the decision you make for the road ahead is the right one. Your financial adviser will present it in clear English so you can fully understand what everything means.

Step 5

Implementing your plan

After we’ve presented our recommendations and you’ve decided to go ahead with the advice, we’ll arrange all the necessary steps to implement your plan. You can sit back and relax, knowing that your plan is being taken care of by the experts.

We’ll deal with any paperwork and changes to existing arrangements and keep you informed of our progress at every stage, so you’ll never have to chase us for an update.

We have been clients of Zest for more than 30 years, which really speaks for itself. Through regular financial reviews, we have watched our investments grow, and we’re pleased to say that our early retirement plans have now been achieved.

Simon, Hertfordshire

Step 6

Keeping you on track

We all know that life has a habit of changing unexpectedly. That’s exactly why we give our clients the option of an annual review so that we can check that you’re still on track to achieve your goals. And if your circumstances have changed in any way, we can review and adapt your plan so that it doesn’t throw you off course.

We promise to be here every step of the way, from our first meeting to implementation and ongoing reviews. You can count on us.

What our clients say…

Want to get a sense of how we really help people with holistic financial advice? Hear from our clients themselves.

Justin couldn’t have been more accommodating and helpful. He gave us clear advice on where our best investment options were and kept us up to date at every turn. We've been very pleased with the advice he gave us.

Fred & Cathy, Morden

Justin has helped to streamline my portfolio, and we’ve now focused on funds that make sustainable investments. He’s organised, reliable, and has an excellent knowledge of different funds and fund managers.

Paul, Guildford

Zest provided significant help as we planned for retirement. They recognised and helped us to manage our different pension and risk profiles. Justin has been patient and honest in his explanations and advice, and we have valued his clarity.

Bruce & Helen, Gloucestershire

We have been clients of Zest for more than 30 years, which really speaks for itself. Through regular financial reviews, we have watched our investments grow, and we’re pleased to say that our early retirement plans have now been achieved.

Simon, Hertfordshire

Contact our team

    Contact details

    020 8286 3609

    zest@zestfc.co.uk

    608 Kingston Road
    Raynes Park
    London
    SW20 8DN